Frequently Asked Questions (FAQs)
How do I order jewellery from Vedme.com?
At Vedme.com we keep it easy and simple to suit your convenience. Apart from the luxury of browsing through the various designs shown on the website, you also have options of choosing your own design all within your comfort and convenience.
Browse our stores (Diamond Jewelry, Solitaire Jewelry, Gold Jewelry, Platinum Jewelry, and Silver Jewelry) find your preferred jewellery from our exquisite collections
Make your payment through the options provided, Vedme.com will safely deliver your selected jewellery to your doorstep.
How safe is it to buy jewellery from Vedme.com?
Yes it is safe to buy jewellery online from Vedme.com. We are fully committed to ensure that you have a hassle and stress free shopping experience with the benefit of peace of mind while buying jewellery from our website. All products are genuine & certified by internationally recognized labs. Vedme.com’ website is secured with SSL (Secure Socket Layer) technology which ensures complete transaction safety & information safety on internet. We do not save your credit/debit card number or CVV Codes on our website.
All packaging and handling is done by experts to ensure the best presentation and safety of the product.
What are the additional charges involved in purchasing my jewellery from Vedme.com?
There are no additional charges involved on purchasing jewellery from Vedme.com. You are invoiced for the product & sales tax (or GST). Vedme.com offers you free insurance and shipping.
How do I make payment for the jewellery that I want to order?
Vedme.com provides you with wide range of options for making your payments. They include
Credit Cards (VISA/MASTERCARD)
You also have an option to make payments via RTGS/NEFT. For safety reasons we do not store Credit Card or Debit Card numbers or CVV numbers or any such data on our website.
We also offer Cash-on-Delivery options up to an invoice value of Rs. 10,000 (Rupees TEN Thousand Only)
How do I know that my online payment is successful? What if there are errors in the process?
At Vedme.com, we have tied up with reputable payment gateways with strict processes and guidelines to ensure that your online shopping experience is safe, secure & hassle-free.
Once your payment has been successfully accepted for the order piece you have selected through our website, you will receive a “Transaction Successful” message on the website along with a Transaction ID. Vedme.com will also provide you with an ORDER ID once your payment is successfully verified. You will receive an email confirmation of the same. If due to any reasons, you are not sure about the transaction, please do not worry. You can contact our customer support team (080-84267346) to verify if the transaction has been completed successfully or not. In the event you receive a message from your card (Credit or Debit) issuing bank that the payment was debited from your card, but you did not receive any Transaction ID (or) Order ID, please contact our customer support team (080-84267346) to verify the same. If the transaction was not successful, you can contact your card (Credit or Debit) issuing bank & payment will be automatically reversed.
How do you ship jewellery? How do I know my jewellery is safe during shipping?
We at Vedme.com, take every precaution to ensure that jewellery you ordered reaches you in perfect condition. All Vedme.com products are thoroughly verified, securely packed and sealed in tamper-proof envelope. Vedme.com delivers the product only through reputable courier agencies such as Blue Dart or via Speed Post. All Vedme.com products are completely insured till your doorstep.
Please do not accept any package that is tampered with.
How can I track my order?
We at Vedme.com provide you with a consignment tracking number (or the airway bill number) as provided by the courier agencies. You can also contact our customer support team (080-84267346) who will be more than happy to help you with your concerns.
How long will it take for Vedme.com to deliver the product to me?
Each product is marked with an estimated shipping date. Most of the products are available for immediate shipping, all other products are made to order and hence would require up to 14 days for us to ship those products to you.
What if I am not there at my home to receive the jewellery that I ordered?
Once your jewellery is ready for shipment - Our customer service executive will contact you to confirm and verify your availability for receiving the order. In case you anticipate that you will not be at home on the specific day, you also have an option to change the receiving address prior to the shipping. To ensure that the package reaches you directly and safely, we may request you to show us an identity and address proof document (Only Government Issued) at the time of delivery.
Can I return the product that I ordered from Vedme.com?
Vedme.com provides you with a 30-day No Questions asked Return Policy. You can return all products except custom designed/custom engraved jewellery. If you need to return your product for any reasons, we will happily provide you with full refund or exchange within 30 days of shipping date.
How will I return the product that I ordered from Vedme.com?
If you wish to return the product within the stipulated 30 days, please contact our customer support team (1-800-102-2667) our staffs will assist you with this process. The below is the process involved in pointers:
Contact our customer support executive & receive your RETURN AUTHORIZATION CODE
We will ship you a tamper-free packaging envelope. Securely pack your jewellery along with original packaging, original jewellery certificate & invoice copy.
Write your Return Authorization Code on the envelope. Vedme.com’ representative will schedule an appointment with you to collect the product. You do not have to pay for return shipping or insurance.Once we receive your product and certificate, we will evaluate it for confirmation Upon confirmation, we will fully refund you through the mode in which you had made the payment.